Upon receipt and inspection for damage in transit, the serial number of your device is verified in our service ticket tracking system and given a barcode label. After we have reviewed your ticket, we will reference the OEM data sheet for specifications and details for your device. We then begin the diagnostic process to determine the root cause of the failure. Once we have discovered the source of the fault, all related components would be replaced. Then the technician will perform simple bench testing to confirm the repair is successful. The device is then placed into a simulated environment that closely matches the real world environment for the device. After the device has passed testing, a final quality assurance inspection is performed. The final stop before it leaves our facility is our shipping department. Where we take the utmost care when preparing the device for shipping. It’s our goal to prevent any possible damage.