Payment Information

What methods of Payment do you accept?

We accept Visa, Master Card, Discover, American Express, Google Checkout, and PayPal.

Do you accept business or personal checks?

Yes we do but it can take up to 10 business days to clear. Your order will be held until the check clears.

Do you accept Educational, Medical, and Government Purchase Orders?

Yes but please call to setup an account.

Do you charge local taxes?

Ohio buyers will pay 6.5% sales tax, unless you provide a tax exemption certificate.

I keep seeing "Kyozou." What is that?

We use the services of Kyozou Online Marketplace to manage our e-commerce transactions. This includes shipping, pickup, payment, and taxes.

Shipping

Do you ship to P.O. Boxes?

Yes, please select USPS as the method of shipment. If USPS is not shown then a physical address is needed to ship that item.

How much is shipping and Handling Charge?

Most of our items include a shipping calculator that is located at the top of the page. If there is no calculator then most likely the item will have to be shipped freight. For freight quotes contact us by email. We will need your zip or postal code as well as whether your address is commercial or residential.

Do you ship internationally?

Yes, we ship internationally. Shipping International, or to Canada and Mexico could be shipped by FedEx or USPS. Please note there will be a special process for international shipping, this vary with each item being shipped and location.

Do you pay for Custom Charges or any other fees associated with international shipping?

No, we are not responsible for any other fees associated with shipping internationally. If the customer does not pay, the additional fees associated with the shipping of their item it will not get delivered. To help alleviate any confusion please check with your country’s customs office to determine what these additional costs will be prior to buying.

Will I get a tracking number once my item ships?

You will receive an automated email from us with packing tracking information. We ship with FedEx for domestic orders and USPS or FedEx for International orders.

Do you combine shipping?

Yes, if you have multiple orders and would like to combine shipping our system will automatically combine them. While combined orders will usually be cheaper on shipping it is not guaranteed.

Will you ship USPS?

Yes, we will ship USPS if its not shown as a shipping option it is not available for that particular item.

Will you change the customs value to reduce my costs on importing?

We will not falsify records or manipulate customs values. All shipments are made with a commercial invoice for the full paid value of the item.

Do you allow local Pick Ups?

Yes, Pick Ups are Monday-Friday 9am-5pm. Please note Local Sales Tax will apply to all pick up orders unless you bring a tax-exemption form with you.

Who do I contact if I receive a damaged order?

If your package is damaged please do the following:

• Please contact us within 5 days of receipt of your shipment.

• Keep the original box and packaging material.

• If possible, take pictures of the damage. You can e-mail these to help expedite a resolution.

Fed-Ex recommends including pictures of the box brand and shipping label to further assist the claim process.